I looked up the reviews on Patriot Automotive here and the BBB and was impressed by the feedback. I live pretty far away from this location (about 40 mins) and choose to take a chance vs. someplace closer, and I'm glad I did. I was given a very fair quote on replacing 3 ball joints on my truck and was even allowed to bring in my parts that I had already purchased online. The work was completed within approximately 24 hours and my used truck has never driven so well. Scott (the owner) was very personable and professional, (and not in that corporate/fake way many other automotive shops tend to be). He and his staff come across as very authenticate and sincere when they talk to you. The only complaint that I have is that their phone system seems to be wonky and sometimes has a bad connection and leads to dropped calls. If you try calling and have a bad connection, try a second time and it should go through. Hopefully that will be fixed in the near future. Overall, this is the best experience in an auto shop I've had in a long time (perhaps ever) and based on my first experience, they have earned their high customer rating.